FAQs

ORDERS

Where can I buy Wingme Cosmetics products?

Wingme Cosmetics products are available online at www.wingmecosmetics.com
Stay tuned for additional locations where you will be able to purchase Wingme products.

Where is my order confirmation?

You should receive an order confirmation by email or SMS based on your selection.
If you haven't received your order confirmation email, please check your spam folder. If you still have not received it, please email info@wingmecosmetics.com

Can I change or cancel my order?

Orders submitted on our website process and ship very quickly, and we may not be able to change your order details. Contact us as at contact@wingmecosmetics.com as soon as possible, and a we’ll let you know if your order can still be changed.
If your order has already been shipped, you can always return your order for a refund. 

 

PRODUCTS

Do you ever do product giveaways?

Yes, we do! We do most of our giveaways on our Instagram. Feel free to follow us  HERE stay in the loop:

When will the product I want be restocked?

Thank you for your patience as you wait for the product to come back in stock! If you would like to be notified via email when the product is back in stock, just go to the product page and add your email address to the wait-list.

Are Wingme Cosmetics' products vegan and cruelty-free?

We are 100% vegan and cruelty-free and certified by PETA! Wingme Cosmetics does not test on animals, nor do we condone anyone else to test our products on animals. 

Can I get help finding the right shade?

We understand that finding your shade might be difficult online. If you need any assistance in selecting the right shade for your complexion, we recommend chatting with us during our online hours or contacting our customer support team at info@wingmecosmetics.com

Can I return or exchange my products if I’ve used it?

Yes! Once you have received your product, we recommend only opening the compact to determine if the shade is the right shade for you. We advise to keep the product in its package until you are ready to return it. If a return is needed, we do require that the product be returned to us in its original form.

Does the Brow Jam compact include a mirror? 

Yes, our Brow Jam does include a mirror. When removing your compact from the packaging, make sure to remove the protective layer from the product. 

 

CHECKOUT

I'm having trouble placing my order.

We're sorry to hear that! Keep in mind that if your billing address doesn’t match the credit card company's records, your order might not placed. Please double check the address and billing information you've entered and try again. If you are still having trouble, please let us know by email contact@wingmecosmetics.com.

Why can't I use my coupon code?

We do not honor promo codes that are expired or on specific items. If your promotion code is valid, please email contact@wingmecosmetics.com.

Do you offer a pro discount? 

At this time we do not offer a pro discount but stay tuned as things could change! 

 

BILLING

What methods of payment do you accept? 

We currently accept all major cards including: Visa, MasterCard, American Express, and Discover credit or debit cards. We also accept Apple, Google, Shopify Pay, as well as PayPal.

We do not accept personal checks, money orders, or credit cards issued from other countries outside of Canada or the United States.

Why are there multiple charges on my credit card?

When you submit an order through your credit card company, an authorization hold for the amount of the order is processed as a pending transaction. An authorization hold is not a charge and may appear to be an amount slightly higher than the order total (generally it is $1 additional). This amount is money held by your credit card company, which guarantees that funds will be available when the order is billed. This charge is removed once the order has been successfully processed.

If you encounter a problem when placing an order, several authorizations may appear on your statement. These will be deleted by the credit card company automatically, usually within 7-10 business days.

Can I use an international credit card? 

We only accept cards from the US and Canada, but we do accept international PayPal accounts. You can place orders using any of these payment methods on our site, provided that the ship-to address is in the United States.

At this time we do not yet accept credit cards issued from other countries, and we only can ship orders within the United States. We hope to expand to other regions in the future!

 

SHIPPING 

Click here for our full shipping and return policy.

How do I track my order? 

Once your order has been packed and ready to ship, you'll receive a shipment confirmation email/SMS with your tracking code. Please allow up to 48 hours for your tracking code to become active. You can follow your Wingme Cosmetics package at that link all the way until delivery!

Why hasn't my tracking location updated?

It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. If it's been 14 business days and your tracking still hasn't updated, please let us know! You can email us at contact@wingmecosmetics.com

Why is my tracking code inactive?

Tracking codes can take 48 hours to activate. If your tracking is still inactive after 48 hours, the bar code on your package may have been marked or scratched in the mail, which means it won't scan properly. Even though you can't track it online, this will not affect delivery, and you should receive your order as scheduled. If it's been 14 business days (Monday-Friday) since shipment and your package still hasn't arrived, please reach out to us!

My tracking says "Delivered" but I don't have my package.

Packages are scanned for delivery before your local mail carrier physically drops them at your home, and you may receive your order up to 5 business days after your tracking has updated to “Delivered.” If it's been more than 5 business days (Monday-Friday) since your package was marked "Delivered" and you still haven't received it, please let us know!

How long does it take for my order to process before it ships?

Most orders are processed within 2-3 business days of receipt (processing time does not include weekends, holidays, and holiday weekends). Orders placed on Saturday and Sunday will be processed the following Monday. All purchases are subject to credit authorization prior to processing. Only authorized purchases may be processed and shipped.

Once you have completed your order, a confirmation email will be sent to the email address associated with your account within 24-48 hours.  A link will also be included with tracking information to check the status of your order.

How long does shipping take? 

Orders must be placed by 10am EST to start processing the same day.  Processing time typically processes within 2 business days (Monday - Friday). During product launches or sales, shipping may take longer – we appreciate your patience!  If it's been more than 14 business days and your package has not arrived, please reach out to us at contact@wingmecosmetics.com

Delivery times are based on orders placed between Monday-Friday (excluding weekends, holidays, and holiday weekends).

Wingme Cosmetics offers FREE Standard Shipping on all U.S. Orders $35and over (excluding taxes and discounts). Wingme Cosmetics ships within the continental United States including Hawaii and Alaska. 

 

RETURNS/EXCHANGES

How do I return an item?

1. Prior to returning your item(s), please email us at hello@wingmecosmetics.com with your order number and we'll send you a Return Request Form to complete.

2. Complete the Return Request Form and include a copy of your invoice along with the product(s). Ship back to us using a carrier of your choice. Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. Wingme is not responsible for any returns lost in transit. If we do not receive your package within 14 days of your return request, your return/exchange will be cancelled.

3.  Please address your return package to:

Wingme Cosmetics
Attn: Returns
553 East Jefferson Ave #101
Detroit, MI 48226
4.  Your return or exchange request will be processed promptly. Most returns will be processed within 2-3 business days of receipt. Most exchanges will be processed within 4-7 business days of receipt and once your order has shipped you will be emailed with tracking information.
5. Transit time for exchange packages is usually 4-8 business days from the time the exchange is shipped. Once received we will send an email confirming the receipt and processing of your return or exchange request.
6. We will refund the original form of payment to the original form of payment 48-72 hours of receiving your return. We regret that we are unable to refund the original shipping charges.
7. Only products purchased on wingmecosmetics.com may be returned for refund or exchange. Unfortunately, we cannot provide refunds for Wingme products purchased at other retailers.


    Click here for our shipping and return policy. If you have additional questions about returns or exchanges, please contact us via email at hello@wingmecosmetics.com.