Shipping & Returns
Wingme Shipping Rates (USA)
| Shipping Type |
3-Day Shipping |
3-Day Shipping |
2-Day Shipping | 1-Day Rush Shipping |
| Cost | FREE | $3.99 | $9.95 | $15.95 |
| Delivery Time (from time of order) | 4-8 business days | 4-8 business days | 3 - 4 business days | 2-3 business days |
Wingme Cosmetics offers Free Standard 3-Day Shipping on all US orders $30 and over (excluding taxes).
Orders must be placed by 2pm EST Monday – Friday to process on the same day*. Processing time takes 1 business day. Delivery times are based on orders placed between Monday and Friday. For 2 Day and 1 Day Shipping: Orders must be placed by 12pm EST to be processed on the same business day, otherwise it will be processed the next day.
*excluding federal holidays (New Year's Day - Memorial Day - 4th of July - Labor Day - Thanksgiving Day - Christmas Day)
International Shipping
Although we don't charge anything from Wingme Cosmetics for shipping, we offer international shipping with rates provided directly to you from DHL. Please check these rates at checkout.
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation email with shipment details and your tracking number. You can also contact Wingme Cosmetics Customer Service to track your order.
For more information or questions, please contact us via email at hello@wingmecosmetics.com
Returns
Your satisfaction is important to us! We have a 15-day return policy. If you are not satisfied with your Wingme Cosmetics online purchase or it arrives damaged, simply return the unused portion and we will gladly issue a refund or exchange. We cannot accept returns or exchanges on clearance sale items or overly used products, as determined by our team.
1. Prior to returning your item(s), please email us at hello@wingmecosmetics.com with your order number and we'll send you a reply with details on next steps.
2. Ship back to us using a carrier of your choice. Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. Wingme is not responsible for any returns lost in transit. If we do not receive your package within 14 days of your return request, your return/exchange will be cancelled.
3. Your return or exchange request will be processed promptly. Most returns will be processed within 2-3 business days of receipt. Most exchanges will be processed within 4-7 business days of receipt and once your order has shipped you will be emailed with tracking information. Transit time for exchange packages is usually 4-8 business days from the time the exchange is shipped. Once received we will send an email confirming the receipt and processing of your return or exchange request.
4. We will refund the original form of payment to the original form of payment 48-72 hours of receiving your return. We regret that we are unable to refund the original shipping charges.
5. Only products purchased on wingmecosmetics.com may be returned for refund or exchange. Unfortunately, we cannot provide refunds for Wingme products purchased at other retailers.
If you have questions about returns or exchanges, please contact us via email at hello@wingmecosmetics.com